This Shipping & Delivery Policy outlines how Chilekotha Ecommerce processes and delivers customer orders. By placing an order, customers agree to the following conditions.
Delivery is available to all regions of Bangladesh.
International delivery is not currently available.
Standard delivery time: 2–5 working days inside Dhaka city.
Delivery time outside Dhaka: 3–7 working days (depending on courier service).
Delays may occur during weekends, government holidays, natural calamities, or political unrest.
Delivery charges are applicable based on location and courier rates.
Exact delivery charge will be notified before confirming the order.
Delivery charges are non-refundable, except in cases where the mistake is from Chilekotha Ecommerce.
Orders are processed after confirmation via inbox/phone and, if required, advance payment of delivery charges.
Customers must provide complete and accurate delivery details (name, phone number, address).
Orders with incomplete or invalid information may be delayed or cancelled.
Chilekotha Ecommerce works with trusted courier services to ensure safe delivery.
Courier tracking details may be shared with customers upon request.
Customers must check products upon delivery.
If any issue (damage, wrong product) is found, it must be reported within 48 hours with photo/video proof.
For shipping-related questions, customers can contact:
📞 Support: 01647-431836
🌐 Website: www.chile-kotha.com
📩 Facebook Page: Chilekotha UK
✅ By placing an order, customers agree to the Shipping & Delivery Policy of Chilekotha Ecommerce.
🚀 Fast, Reliable, and Trusted – Chilekotha, A Tale from the Rooftop.
